Consistently Clean Service Agreement

Thank you for choosing Consistently Clean! We’re committed to providing you with the highest-quality, eco-friendly cleaning services. Please review the following terms, which help set clear expectations and ensure a smooth experience for both you and our team.

Scope of Services

Your cleaning will be performed according to the agreed-upon checklist for the type of service selected (standard, deep clean, post-construction or move-in/move-out).

Any requests outside of this checklist may be considered at the discretion of the cleaning team. Last-minute or add-on requests are not guaranteed to be fulfilled during the scheduled service time and could incur additional cost.

Exclusions

We proudly offer a 100% Satisfaction Guarantee.

If you are not completely satisfied with your cleaning, please notify us within 24 hours of service completion. We will gladly return to address the specific areas of concern at no additional cost.

Please note: We do not provide monetary refunds for services rendered.

Liability & Insurance

Consistently Clean is fully insured and bonded, providing you with peace of mind and protection.

While our cleaners take the utmost care in your home, accidents can occasionally happen. In such cases, we will take responsibility for any damages directly caused by our team, in accordance with our insurance policy.

Pre-existing damage, wear and tear, and improper installation are not covered. Customers are encouraged to secure or remove valuables, delicate items, and heirlooms prior to service.

Consistently Clean cannot be held liable for damage resulting from the use of improper tools or cleaning products requested by the client that are contrary to our professional recommendations.

Cancellation & Rescheduling Policy

48 Hours’ Notice: Cancellations or reschedules made less than 48 hours before the scheduled appointment will incur a 50% charge of the service fee.

Less Than 24 Hours / Day-of: Cancellations made less than 24 hours before the scheduled appointment, refusal of entry at the door, or a lockout will incur a 100% charge of the service fee.

This policy ensures that we can fairly compensate our cleaning professionals for the time they reserve for  your home.

Customer Responsibilities

Ensure our team has safe and reasonable access to the home at the scheduled service time.

Secure pets, valuables, and fragile items to avoid accidents.

Please notify us of any special surfaces, materials, or areas that require special care prior to the cleaning.

Agreement

By booking a service with Consistently Clean, you acknowledge that you have read, understood, and agreed to the terms of this Service Agreement.